⏰Alarms, Rules, and Escalations
Eliona has a powerful system to register events, report them, and forward them to the appropriate specialists for clarification.
Alarms, rules, and tickets are closely linked. Therefore, this topic is covered in a single chapter.
Terminology
To understand how alarms, rules, etc., are handled in Eliona, it is necessary to familiarize yourself with the terminology used.
Rules are the conditions that must be met for an alarm to be triggered.
Based on rules, you can configure in detail when an alarm should be triggered.
An alarm in Eliona is any message about a non-standard condition. Whenever Eliona detects a deviation from a rule, Eliona creates an alarm.
An alarm is not automatically a sign of immediate danger. Even in a harmless case, e.g., an overflowing trash can, Eliona creates an alarm—provided there is a corresponding rule.
To distinguish how urgent alarms are, alarms are sorted by priorities.
When an alarm is issued, selected users can be notified automatically and via various channels, e.g., by email or SMS. This functionality is called escalation.
Tickets are work orders that can be sent to specialists when an alarm has been issued.
Tickets can be divided into individual work packages. These work packages are tasks.
Last updated