🎫Tickets

Tickets in Eliona are work orders.

Tickets can be divided into one or more tasks. Tasks are sub-tasks.

When all tasks have been completed, the ticket can be closed.

A ticket must contain at least one task. Otherwise, it cannot be closed.

The Ticket Menu

[A]	"Tickets" menu item
[B]	A Ticket	Entry for a ticket
[C]	A Task	Entry for one or more tasks
[D]	"Asset Name" column	This column displays the name of the asset to which the ticket refers.
[D1]	Message	This message appears if a ticket refers to an asset to which the user viewing it has no access.
[E]	"Title" column	The title of the ticket. This information can be specified when -> creating a ticket.
[F]	"Reason" column	The reason for the ticket. This information can be specified when -> creating a ticket.
[G]	"Assigned to" column	Shows to whom a ticket or a task is assigned. This information must be specified when -> creating a ticket.
[H]	"Status" column	Shows the status of a ticket or a task
[I]	"Templates" switch	Displays templates or tickets
[J]	"Timeline view" switch	Turns the timeline on or off
[K]	"Open Tickets" switch	Shows or hides open tickets
[K1]	"Open Tickets" counter	Indicates how many open tickets are present
[L]	"Closed Tickets" switch	Shows or hides closed tickets
[L1]	"Closed Tickets" counter	Indicates how many closed tickets are present
[M]	Default Ticket Recipient	Opens a window in which the default ticket recipient can be specified -> Ticket settings
[N]	Search	Shows the search window
[O]	Create new ticket	Opens the menu -> Create new ticket
[P]	Sort tickets	Tickets can be sorted by ID, asset, title, reason, assigned to, status
[Q]	"Show tasks" switch	Shows or hides tasks belonging to tickets
[R]	More options	Shows more options for the corresponding element