Configure Ticket

Overview

[A1]	User Name	Your user name is filled in by default.	Optional
[A2]	Phone number	If a phone number is stored, it is automatically filled in.	Optional
[A3]	E-mail	The email address of your user is automatically entered.	Optional
[B]	Assigned to	Assign the ticket to a user.	Required field
[C]	Title of the ticket	Give the ticket a title.	Required field
[D]	Priority	Set the priority of the ticket.	Required field
[E]	Reason	Select the reason for the ticket.	Required field
[F]	Alarm	Assign the ticket to a specific alarm. If you -> created the ticket via an alarm, this field is already filled out.	Optional
[G]	Asset	Assign an asset to the ticket to link it to specific devices or systems.	Optional
[H]	Tags	Choose whether to use tags from the asset or custom tags.	Optional
[H1]	Search tags	Assign tags to better categorize the ticket and manage access rights.	Optional
[I]	Description	Add a description to explain the reason for creating the ticket.	Required field
[J]	Template	Mark this ticket as a template for future tickets, if desired.	Optional
[K]	Attachments	Upload documents such as data sheets or technical documents.	Optional
[L]	Save	Save and create the ticket.	-

Step by Step

1. Follow the steps from the chapter -> Create Tickets

2. Configure the ticket. At least the fields [A], [F], and [H] must be filled out.

3. Click on Save [E]

   ▷ The menu -> Ticket Details opens

4. Continue in the chapter -> Create Tasks