Ticket Details

The Ticket Details page is used for managing and viewing all important information of a ticket, including the associated tasks, comments, and activities, as well as for carrying out actions such as editing, closing, or creating tasks.

[A]	Timeline	A timeline where you can see who did what when; it shows when who worked on what.
[A1]	User	Who did something
[A2]	Next/Previous Week	Go one week forward or back and see what was done.
[A3]	Event Marker	Marks when something happened and how much happened. By clicking on the marker, further information can be displayed.
[B]	Comment field	An area where comments can be written and discussions can be held.
[B1]	Comment	Shows who wrote the comment, when it was written, and the content of the comment.
[B2]	Add comment	Allows you to write a new comment as text.
[B3]	Attach file	Allows you to attach a file to a comment.
[B4]	Send	Sends the comment.
[C]	Work log	Logs which tasks have been carried out or which changes have been made.
[D]	Create task	Creates a new task that is added to the ticket. -> Create tasks
[E]	Sort tasks	Allows you to sort the tasks by ID, asset, title, reason, assignee, and status.
[F]	Tasks	Lists all tasks and displays their information.
[F1]	Task ID	The unique ID of the task.
[F2]	Asset	Shows the asset to which the task is linked.
[F3]	Status	Shows the status of the task, e.g., in progress, completed, or assigned.
[F4]	More options	Offers options for the asset or linked assets to access them quickly.
[G]	Ticket Info	Shows all relevant information of the ticket.
[G1]	Edit ticket	Allows you to edit the ticket afterward. -> Create ticket
[G2]	Close ticket	Closes the ticket as soon as all associated tasks are completed. Only the assigned person can do this. -> Close ticket
[G3]	Cancel ticket	Cancels the ticket. This can also only be done by the assigned person.

A ticket can only be closed or canceled by the person to whom it was assigned, and it can only be closed when all tasks are completed.