Ticket Settings
Open Ticket Settings
To open the Ticket Settings, follow these steps:
Navigate to the ticket view: In the sidebar, click on Tickets.
Open settings: In the top bar of the ticket view, you will see a gear icon
. ▷ Click on this icon to open the Ticket Settings window.
Configure Ticket Settings
The Ticket Settings window in Eliona offers various options to configure notifications and default assignments for tickets. The individual elements are structured as follows:
Activate email notifications [A]: Turn on this option to automatically notify the assigned person by email as soon as a new ticket is created.
Notification from priority level [B]: Select the minimum priority from which notifications should be sent (e.g., "Medium" or higher).
Default assignee [C]: Define a default person who is automatically entered as the assignee for new tickets.
Delete default assignee [D]: Remove the defined default assignee by clicking on this button.
Save changes [E]: Save all changes you have made or cancel the process to leave the settings unchanged.
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