Configure Users for Escalations

Overview

For alarms to be escalated to users, the user profiles must have been configured correctly and completely.

If you have already created a user, you can add the necessary information to the user profile afterward.

Procedure

• -> Open the user data of the user

• Fill in the marked fields:

Fig. 1 – Information of a user profile

[A]	Email address	Alarms are escalated to this email address.
[B]	Tags	Assign tags to the user. Only if the user is assigned the same tag as the escalation can an alarm be escalated to this user. See ->here
[C]	Escalation channels	Specify on which escalation channels the user should be notified. You can find more information under -> Set contact addresses
[D]	Projects	Assign the user to the corresponding project. The user must be assigned to the project in which the escalation is triggered.