Mail

The E-mail notification provider in Eliona enables the configuration and management of email notifications to send alarms and other notifications via an email system.

Configuration

Navigate to: Engineering → Notifications Providers → E-mail

In the view [A], the following options are available:

No.	Field / Option	Description
A1	Note	Internal note for this configuration.
A2	Host	SMTP server via which emails are sent.
A3	Sender Name	Name that is displayed as the sender in emails.
A4	Sender Email	Email address that is used as the sender.
A5	Authentication required	Activate/deactivate whether SMTP authentication is used.
A6	User	Username / email address for SMTP authentication.
A7	Password	Password for SMTP authentication.
A8	Port	Port of the SMTP server (e.g. 25, 465, or 587).
A9	Pool	Activates sending via an SMTP pool.
A10	Secure	Activates the use of a secure connection (STARTTLS/SSL).
A11	Strict SSL/TLS	Enforces a strict SSL/TLS connection.
A12	Rate Limit	Maximum allowed number of emails per defined interval.
A13	Rate Delta	Time interval for the rate limit in seconds.
A14	Max Connections	Maximum number of simultaneous SMTP connections.
A15	Save	Apply changes to the configuration.

Make sure that the SMTP server is set up correctly, otherwise no emails can be sent.

E-mail Templates

Eliona allows you to customize individual email templates for various notifications. This applies not only to alarm emails but also to Ticket Email Content and Password Reset Email Content. By customizing these templates, you can optimally tailor the design, style, and content of your emails to your needs.

Click on on the right in the Template [C] to edit a pre-built template.

Override standard

To customize the selected template, select the Override standard [D] option. This allows you to make individual changes to the template instead of using the standard template.

Change email subject

Once the "Override standard" option is activated, you can customize the subject of the email [E]. Enter an individual subject here that will be used for all future alarm emails.

◈ Only alarm variables can be used in the email subject: → Alarm Template: Available Variables. ▷ The subject of ticket and password reset emails is fixed and cannot be changed.

Edit format & style

You can find which variables can be specifically customized here: ↗ Templates

Under Alarm Email Content [F], Ticket Email Content, or Password Reset Email Content, you can edit the HTML code of the respective email. This code determines the layout, colors, and structure of the email.

Alarm Email Content: Is used for notifications that are sent about triggered alarms.

Ticket Email Content: Is used for emails that are sent as part of the ticket system, e.g., to inform about newly created tickets or status changes.

Password Reset Email Content: This template is used for password reset emails when a user resets their password.

With HTML and CSS, you can make changes to the design and formatting, such as the font, colors, or the insertion of images:

<h2 style="color: #4CAF50;">New Alarm: [Alarm type]</h2>
<p>An alarm was triggered at [Alarm time].</p>
<p>Details:</p>
<ul>
  <li><strong>Alarm ID:</strong> [Alarm ID]</li>
  <li><strong>Priority:</strong> [Alarm priority]</li>
</ul>

After you have edited the template, click on Save in the bottom left to ensure that all future emails use the updated content.

Test the customized template after every change to ensure that it is displayed correctly and does not contain any syntax errors in the HTML code.