Escalation
Chapter content: Setting up and configuring escalation for alarm messages
Escalation overview

+Escalation: Click
to create a new escalation.
Escalation Configuration: List of created escalations that you can configure.
Remove Escalation: Click
to remove the escalation.
Configure escalation: Click the arrow
to configure escalation.
Sort calendars: Sort the calendar list in alphabetical order.
+Calendar: Click
to create a new calendar.
General calendars: List of created calendars.
Edit calendar: Click
to configure the calendar.
Remove Calendar: Click
to remove the calendar.
Escalation configuration

Escalation name: Choose an escalation name.
Remove escalation: Click on
, to remove escalation.
Add Calendar: Click to +Calendars, to add a calendar.
General Calendars: List of linked calendars.
+Tags: Add escalation tag.
Users: All users who have the user tag.
Target : Click on
, to define how the user should be notified.
Escalation test: Click on
, to run an escalation test and send a test message to the activated user targets like e-mail, SMS, slack, google chat and mail2sms.
Edit Schedule: Click on
, to determine user availability schedule and exception dates & time.
Timehold: Enter the waiting time between alarm triggering and notification in minutes.
Target deleting: Click on
, to delete the target.
Calendars & Schedules: It shows the calendars & schedules of each user.
Edit Schedule
Default Schedule
Enter your regular weekly schedule on the left and exception periods on the right.
Put your regular weekly schedule on the left side under default schedule, and exception periods on the right. If the schedule is unrestricted, you can check "Always active".

Add Target
Choose the escalation method between Email, SMS, Slack, Google Chat and Mail2SMS. To copy the target schedule and the exception schedule from the default schedule, you can activate the slider . Enter the waiting time between alarm triggering and notification in minutes.

Copy & Paste target schedule and exception dates & time
After you create a new schedule, you can simply copy and paste their settings in the Target Schedule and also Exception Dates & Time sections into the other escalation routes (Target). This saves you the manual effort of having to set them again for each escalation channel (Email, Slack, SMS, Google Chat and Mail2SMS).

General Calendars
Press the corresponding pencil icon to configure the calendar.


Delete: Click on
, to delete the calendar.
Name: Enter the name of the calendar.
Schedules: List of schedules for the calendar.
+Schedule: Click
, to define a schedule for the calendar.
Delete Schedule: Click on
, to delete a schedule.
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