Escalation

Chapter content: Setting up and configuring escalation for alarm messages

Escalation overview

Escalation Overview

1. +Escalation: Click to create a new escalation.

2. Escalation Configuration: List of created escalations that you can configure.

3. Remove Escalation: Click to remove the escalation.

4. Configure escalation: Click the arrow to configure escalation.

5. Sort calendars: Sort the calendar list in alphabetical order.

6. +Calendar: Click to create a new calendar.

7. General calendars: List of created calendars.

8. Edit calendar: Click to configure the calendar.

9. Remove Calendar: Click to remove the calendar.

Escalation configuration

Escalation settings

1. Escalation name: Choose an escalation name.

2. Remove escalation: Click on , to remove escalation.
3. Add Calendar: Click to +Calendars, to add a calendar.

4. General Calendars: List of linked calendars.

5. +Tags: Add escalation tag.
6. Tags to escalate: Determine the tags that are present in the rules that need to be escalated.
7. Tags with Users & Targets: This lists the users who have the same tags to be escalated.
8. +Tags: Click on , to add tags to pick out users with the selected tag.
9. Tag: It shows the tag that the user should have.
10. Users: All users who have the user tag.

11. Target : Click on , to define how the user should be notified.
12. Escalation test: Click on , to run an escalation test and send a test message to the activated user targets like e-mail, SMS, slack, google chat and mail2sms.
13. Edit Schedule: Click on , to determine user availability schedule and exception dates & time.
14. Timehold: Enter the waiting time between alarm triggering and notification in minutes.
15. Target deleting: Click on , to delete the target.
16. Calendars & Schedules: It shows the calendars & schedules of each user.

Edit Schedule

Default Schedule

Enter your regular weekly schedule on the left and exception periods on the right.

Put your regular weekly schedule on the left side under default schedule, and exception periods on the right. If the schedule is unrestricted, you can check "Always active".

Default Schedule

Add Target

Choose the escalation method between Email, SMS, Slack, Google Chat and Mail2SMS. To copy the target schedule and the exception schedule from the default schedule, you can activate the slider . Enter the waiting time between alarm triggering and notification in minutes.

Add Target

Copy & Paste target schedule and exception dates & time

After you create a new schedule, you can simply copy and paste their settings in the Target Schedule and also Exception Dates & Time sections into the other escalation routes (Target). This saves you the manual effort of having to set them again for each escalation channel (Email, Slack, SMS, Google Chat and Mail2SMS).

Copy & Paste

General Calendars

Press the corresponding pencil icon to configure the calendar.

Edit calendar

Schedules

1. Delete: Click on , to delete the calendar.
2. Name: Enter the name of the calendar.

3. Schedules: List of schedules for the calendar.

4. +Schedule: Click , to define a schedule for the calendar.
5. Delete Schedule: Click on , to delete a schedule.