Notifications Providers

Content of the chapter: Configuration of Notifications Providers

This chapter describes the ways you can be notified and how to set up the notifications.

Notifications Providers Overview

Overview

1. Notification Type: Click to sort the notification types alphabetically.
2. Status: Shows the configuration status of the different providers.

3. Email: Click the arrow or name to configure email notification.
4. Google Chat: Click the arrow or name to configure Google Chat Notification.
5. Slack: Click the arrow or name to configure Slack Notification.
6. SMS: Click the arrow or name to configure SMS Notification.
7. eCall service: Click the arrow or name to configure eCall service notification.

E-Mail

E-Mail

1. Note: Enter a notification note.

2. Host: Enter the host.

3. Sender Name: Enter the sender name.

4. Sender E-Mail: Enter the sender e-mail address.

5. Templates: list of templates with the medium email.

6. Authentication required: Select Authentication required/ not required.

7. User: Enter an Eliona user.

8. Password: Enter the password of the Eliona user.

9. Save/Cancel: Click Save or Cancel to save or cancel the changes.

10. Combining alarms: Click to combine alarms. (See the last section of this chapter)

Google Chat

Google Chat

1. Note: Google Chat Notification Description.

2. Customer Email: Enter the customer email.

3. Template: Select an escalation template.

4. Private Key: Enter the private key for the Google Chat authentication.

5. Save: Save changes to the Google Chat configuration.

6. Combining alarms: Click to combine alarms.

Slack

Slack

1. Note: Slack notification description.

2. Token: Enter your Slack Token. To generate a Slack Token, go to the Slack API site.
3. Template: Select an escalation template.

4. Save: Save changes to the Slack configuration.

5. Combining alarms: Click to combine alarms.

SMS

SMS

SMS cannot be configured via the frontend. The parameters must be transmitted directly to the service. Please contact your system administrator.

eCall Service

eCall

1. Note: eCall service notification description.

2. Customer Email: Enter the customer email.

3. Template: Select an escalation template.

4. Save: Save changes to the eCall service configuration.

5. Combining alarms: Click to combine alarms.

Combining alarms

• Combining alarms: Once a certain amount of alarms is triggered in a defined period of time, these alarms will be combined into one message. Please note that all changes to the alarm combination settings will be applied to all external services.

• Period: Time period in seconds, after which the uncollected alarms will be escalated individually via Google Chat.

• Number of alarms: Number of alarms that will be triggered during the set time period to start combining.

• Alarm Tags: Alarms with these tags will never be combined.

• Save: Save the configuration of combining alarms.