Notifications Providers

This chapter describes the ways you can be notified and how to set up the notifications.

Notifications Providers Overview

1. Notification Type: Click to sort the notification types alphabetically.

2. Status: Shows the configuration status of the different providers.

3. Email: Click the arrow or name to configure email notification.

4. Google Chat: Click the arrow or name to configure Google Chat Notification.

5. Slack: Click the arrow or name to configure Slack Notification.

6. SMS: Click the arrow or name to configure SMS Notification.

7. eCall service: Click the arrow or name to configure eCall service notification.

E-Mail

1. Note: Enter a notification note.

2. Host: Enter the host.

3. Sender Name: Enter the sender name.

4. Sender E-Mail: Enter the sender e-mail address.

5. Templates: list of templates with the medium email.

6. Authentication required: Select Authentication required/ not required.

7. User: Enter an Eliona user.

8. Password: Enter the password of the Eliona user.

9. Save/Cancel: Click Save or Cancel to save or cancel the changes.

10. Combining alarms: Click to combine alarms. (See the last section of this chapter)

Google Chat

1. Note: Google Chat Notification Description.

2. Customer Email: Enter the customer email.

3. Template: Select an escalation template.

4. Private Key: Enter the private key for the Google Chat authentication.

5. Save: Save changes to the Google Chat configuration.

6. Combining alarms: Click to combine alarms.

Slack

1. Note: Slack notification description.

2. Token: Enter your Slack Token. To generate a Slack Token, go to the Slack API site.

3. Template: Select an escalation template.

4. Save: Save changes to the Slack configuration.

5. Combining alarms: Click to combine alarms.

SMS

SMS cannot be configured via the frontend. The parameters must be transmitted directly to the service. Please contact your system administrator.

eCall Service

1. Note: eCall service notification description.

2. Customer Email: Enter the customer email.

3. Template: Select an escalation template.

4. Save: Save changes to the eCall service configuration.

5. Combining alarms: Click to combine alarms.

Combining alarms

• Combining alarms: Once a certain amount of alarms is triggered in a defined period of time, these alarms will be combined into one message. Please note that all changes to the alarm combination settings will be applied to all external services.

• Period: Time period in seconds, after which the uncollected alarms will be escalated individually via Google Chat.

• Number of alarms: Number of alarms that will be triggered during the set time period to start combining.

• Alarm Tags: Alarms with these tags will never be combined.

• Save: Save the configuration of combining alarms.