Templates
Contents of the chapter: Purpose and configuration of templates
In Eliona, templates can be configured for escalation cases that are used by external messaging services, for example via SMS, Google Chat, Slack or email.
The templates are located under Settings, in the Templates submenu.
Templates Overview
Name: Title list of the created templates.
Template Configuration
Template: First, choose which template you want to set up.
Template design: Enter text for Custom Type. Otherwise, the default text appears.
Save: Click Save to apply changes.
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